The contractor vanished
The site works, but nothing on it can be changed: the person does not answer, there are no logins, and how it is put together is unknown.
Service · support and improvements
Website support: so you are not looking for someone who vanished
The most common story people come to us with: the site was built, handed over, and then whoever did it was gone. The phone number on a page has to be changed and there is nobody to write to. Something has stopped working and it is unclear whether it is broken or was always like that. We take the site on and become the people you can write to. Including when we did not build it.
We take other people's too
not only what we built ourselves
first we look at what is inside and say honestly whether it is worth saving
There is someone to write to
one channel instead of looking for a contractor every time
no searching for somebody again and explaining everything from the start
The logins stay yours
you are not renting anything from us
the domain, the files and the panel are in your name from day one
What is included
What support includes
We agree on what you really need — we do not sell a package where half of it never gets used.
- Changes on the pagesThe phone number, the prices, photos, a new section, taking away what is no longer there. Small things that feel risky to do yourself and take a programmer five minutes.
- Fixing breakagesThe form has stopped sending, an image does not load, the page has slipped out of shape on a phone. We look for the cause instead of painting over it.
- New featuresA business changes — the site has to change with it. A new calculator, a new section, another language, a connection to whatever you have started using.
- Keeping an eye on how it runsWe keep an eye on the site to make sure it stays up. If it goes down, you hear it from us and not from a client who could not get through to you.
- BackupsSo that a bad change can be rolled back instead of restoring the site from memory and old screenshots.
- Updates and securityOld versions of software are the most common way in for outsiders. We update and check for vulnerabilities before somebody else finds them.
Who needs it
When support is needed
What is on the site is out of date
Last year's prices, a number in the contacts that is no longer in use, a five-year-old project in the portfolio.
Something broke
Requests stopped coming in, and nobody can say when exactly it started or how many clients went elsewhere because of it.
The site needs to keep growing
There is something to add, but doing it once a year as a separate project costs more than a little at a time, all the time.
Work
Projects that run all the time
Not one-off pages but systems that have to be watched after launch.
Grid Monitor: a device that writes to Telegram when the power goes out
The Pro model works around the clock and in silence — which is exactly why it has to be monitored: silence means both that all is well and that it has stopped reporting.
See how it works →
A panel for running many Telegram accounts
A system that is used every day. Things like that are never finished for good: every week something turns up to add.
See how it works →
Cars from US auctions: a bot that calculates the all-in price
Exchange rates, duties and tariffs change — the quote has to stay right, which means somebody has to keep it up to date.
See how it works →How we work
Four steps —
and no surprises on the invoice.
STEP 01
The conversation
You tell us where it hurts. We ask questions and figure out exactly what needs to be done.
STEP 02
The proposal
We describe the solution in plain words and name the price and the timeline. If the task is not worth the cost, we say that too.
STEP 03
The work
We build and show you work in progress, so that you see the process instead of waiting a month in silence.
STEP 04
Launch and support
We launch it, teach you to use it and hand over the logins. After that — support and improvements.
Questions
Common questions
- Will you take on a site that you did not build?Yes, that is half of what people come with. First we look at what it is built from: sometimes supporting somebody else's work costs more than rewriting it. If that is the case, we say so straight out instead of charging you to keep it on life support.
- How much does support cost?It depends on what is needed: being on hand for small edits is one thing, constant monitoring and regular improvements another. We name the price after we have looked at the site.
- And what if I need it once, not all the time?That works too. Plenty of the people who come want exactly that: one thing broke, or one change is needed. Not everyone needs constant support, and we are not going to push it.
- What if the site is built on a website builder?Whatever the builder allows, we will do. But we will warn you honestly where we run into its limits: past that no programmer can help, and the question becomes moving off it.
More of what we do
Website development
Simple company sites, landing pages, catalogs and stores — together with the domain, email and hosting.
Take a look →Telegram bots
They take requests, calculate the cost and answer the usual questions around the clock.
Take a look →Automation
Requests, reports and reminders start happening by themselves, without somebody redoing it by hand every day.
Take a look →Show us the site you have
The address and a few words about what does not suit you are enough. We will look at what it is built from and say what can be done with it — including the option “nothing, it is fine as it is”.